My order has not been delivered and has been returned to Bolt and Nut Australia

Orders returned to our warehouse are normally because of the following reasons:

1. Incorrect address entered when order was placed
   
   We see this alot, google autofill wasnt complete, the unit number was missing, the wrong post code or suburb ir you have moved and did not update your address. We can resend but it is the buyers responsibility to pay the freight costs. We will provide a range of subsidised freight options for you to choose from.
   
   If you have already re-ordered, we will only refund once the orginally order has been received back to our warehouse. We will refund you for the items minus either the freight amount you paid or $7, whichever is greater. e.g if StarTrack premium was choosen and you paid $15, we will refund you minus $15.
   
   
2. Driver couldn't find your address
   
   If your order has been returned to us because the driver couldnt find your address and we also deem the address was difficult to find, wrong business name or missing the unit number then the cost to resend will be the buyers responsibility.
   
   If the address was ok and it was the fault of the driver we will resend at our cost, the order will be resent using the same service as orginally selected. The freight option can be upgraded but at your cost. 
   
   
3. No one in attendance, signature required and not collected from the post office
   
   If your order has been returned to us because there was no one in attendance and choose signature required and it was not collected from the post office the cost to resend will be the buyers responsibility.
   
   
4. If signature required was selected and no one was home to sign for it, it went back to the depot and had been sitting for a period and now it has been sent back to our Brisbane warehouse
   
   If we can see a history of attempts to re-deliver and then the order was returned the cost to resend will be the buyers responsibility
   
   
5. Delivery driver felt it wasnt safe to leave it and it was returned to either the post office or depot, it had been sitting at a depot or Post office for a period and now the order has been sent back to our Brisbane warehouse
   
   If we can see a history of attempts to re-deliver and then the order was returned the cost to resend will be the buyers responsibility.
   
   
6. If you choose Aust Post Untracked Letter when you placed your order, and it has been returned to us as RTS or Address unknown.
   
   We will email you a photo of the returned letter and ask you what you want us to do, if you want it refunded we will minus a capped freight charge of $3.50, if you want us to resend, the cost will be the buyers responsibility. You can upgrade to a quicker tracked service but it will be at your cost. We will email you a range of freight options.