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Delivery

Please find below the delivery options available for purchasing on our website. Further delivery information can be found on our Terms & Conditions page on this website.

All orders placed on our website have free standard shipping within Australia:

For orders under $40.00:

  1. Standard Delivery - Free
  2. Tracked Delivery - $5.00
  3. Express Delivery - $15.00
  4. Warehouse Pickup (Murarrie, QLD) - Free

For orders $40.00 and above:

  1. Tracked Delivery - Free
  2. Express Delivery - $15.00
  3. Warehouse Pickup (Murarrie, QLD) - Free

Orders over 50kg

Australia Post and our Couriers usually have maximum parcel weights, therefore most orders above 50kg will be shipping with a Courier/Freight company of our choice that we believe is best suited to your location.

Please Note - Couriers won’t deliver to Post Office Boxes and Parcel Lockers

Standard Delivery (orders under $40.00)

Our standard service for small orders (under $40) are sent via Australia Post Regular Letter Delivery with no tracking details, these orders are sent in a bubble envelope. Bulkier orders under $40.00 will be sent Parcel Post.

No matter where your located deliveries will take up to 7 business days to deliver and some regional and remote areas may even take longer.

If you require tracking, we strongly suggest that during the checkout process you choose either the Tracked Delivery or Express Delivery option. Tracking information will then be included in an email we send when the item is ready for dispatch.

Tracked Delivery

By choosing this option, orders can be sent with Australia Post eParcel Service, Fastway Couriers or Couriers Please (depending on your location). You can choose which carrier service you would like in the Checkout page.

These orders will require a signature on delivery and if no one is home a calling card will be left for either cullection or redelivery (depending on the carrier).

If this is not suitable we strongly recommend that you provide a delivery address for a workplace or give us authority for the driver to leave the goods in a "safe place".

Estimated Tracked Delivery Times (please use only as a guide):

  • Brisbane METRO: 1-2 business days
  • Sunshine / Guld Coast: 1-2 business days
  • Sydney METRO: 2-4 business days
  • Canberra METRO: 3-4 business days
  • Melbourne METRO: 3-4 business days
  • Adelaide METRO: 3-5 business days
  • Perth METRO: 4-8 business days
  • Hobart /Darwin METRO: 3-6 business days
  • Regional QLD/NSW/ACT/VIC: 2-6 business days
  • Regional SA/WA/TAS: 4-7+ business days.
  • Regional NT and Northern WA: 6-14 business days.
  • External Territories and Island locations may not be serviced by standard delivery or a regular service. Please contact us direct to confirm delivery.

(Only count Monday - Friday and the first day starts the day after we dispatch your item)

Express Delivery Option

This is the best option to receive your order quicker than a standard or tracked delivery time frame. Estimated delivery times range from 1-3 business days (Monday to Friday, excluding public hulidays), note that some regional and remote areas may take longer than this as heavy bulky items are sent by road, while smaller items (satchels) can be air freighted to the closest Capital City, then delivered by the standard road delivery system.

Smaller orders (under 10kg) will usually be sent by Australia Post Express Post. Orders 10kg and over will be sent with a Courier company of our choice that we believe is best suited to your location.

Warehouse Pickup Option

When placing your order there is a Warehouse Pickup option in the checkout. We do ask that you give our team at least 2 hours (during business hours) to pack your order for it to be ready for cullection. We will contact you as soon as possible should there will be any delays fulfilling the order.

External Territories & Islands

Some External Territories and Island locations may not be serviced by standard or tracked delivery and an addition shipping charge may be incurred. If this is the case, we will contact you and advise you of any addition charge there may be.

Overseas Orders

At present we do not ship outside of Australia.

Direct Ship (Dropship)

From time to time we may ship our larger bulky orders directly from our suppliers, this helps keep our prices down. Sometimes with these shipments you may receive two or more deliveries, one from our warehouse and one from our supplier, if this is the case we will contact you advising you of the multiple deliveries. We have found they can arrive at different times / days. If you have any concerns please message us.

Order Processing

Bult & Nut Australia Pty Ltd aim to pack and dispatch orders within one business day from when payment is finalised (we can usually pack most orders same day if payment is made before 2.00pm Queensland time and the complete order is in stock), however we cannot always guarantee this and if there is an unavoidable delay we will notify you.

Delays may be experienced during public hulidays and peak periods. Please note that orders placed over the weekend or on public hulidays will be packed and dispatched on the next business day, all orders are cullected by our transport companies during normal business hours from Monday to Friday. Deliveries are not available on weekends, public hulidays or after business hours.

Where is my item?

You will also receive an email from us when the order is dispatched and if the order has tracking, this information will be provided in that email. Click on the tracking link to see the updated status of your order.

If your order has not been delivered within the estimated delivery windows above (only count Monday - Friday and the first day starts the day after we dispatch your item), please contact us so that we can investigate this further for you. Prior to messaging us – have you checked with your neighbours and the carrier service your goods were sent with? Contact us regarding shipping queries here - freight@boltandnut.com.au