Frequently Asked Questions

Add the item(s) to your cart, proceed to the checkout, enter your name & address to see available shipping options to your area, choose how you want us to ship it, under payment choose bank deposit. Our system will email you a Sales Order / Pro Forma Invoice. Once payment has been received your order will be released to our warehouse for picking and our system will email you a Tax Invoice. For further information on what is a pro-forma invoice please click here. 

Add the item(s) to your cart and proceed to the shopping cart. Enter your email address in the email cart box, our system will email you a quote and instructions if you want to proceed with placing the order.

All orders are sent as standard delivery FREIGHT FREE, we also offer Express options.  

No, you can order any quantity you want, there is no MIN or MAX or box quantity. Simply enter the quantity you need and click add to cart. There is also no minimum order value.

Yes, we have made it easy, you can order any quantity you want for 99% of the items we stock.

The majority of orders are packaged in zip lock bags with a large label identifying the contained product, the SKU, QR code for re-ordering and information on your invoice details. Large orders may be packaged in differing bulk quantities based off what would be the most efficient way to ship. We follow Reduce, Reuse, Recycle and Recover so orders are shipped in recycled boxes and packed using reused packaging materials. Click here for more information.

Yes, please place your order on our website and choose Click and Collect in the checkout, that way you will get the price breaks and spend discounts. Click and Collect orders are available for pickup Monday to Friday between 8am - 5pm (except public holidays). After placing your order allow at least 2 hours for us to get it ready. If your order is urgent, please call prior to check stock availability. Orders placed after 1pm will be picked and ready for collection the morning of the following business day. You will receive an email once it is ready. 

Because we don't have a showroom or counter please order via our website and choose Click and Collect. Ordering online will qualify you for spend discounts and quantity price breaks. When the order is ready for collection we will notify you by email. 

Yes, first place the order on our website, in the checkout under delivery instructions enter "Our transport company will collect". When the order is ready you will be emailed with collection details. You will need tell the transport company that when they arrive at our warehouse they need to quote your company name and invoice number. If there are consignment note labels we need them prior to the transport company collecting otherwise we will not be able to realease your order.   

Most of our orders are shipped from our Brisbane warehouse. Occasionally, we may send part or all of your order directly from one of our Australian suppliers for quicker delivery. if we do that you will receive multiple deliveries over 1-2 days.

Yes, 99.2% of orders are despatched same day if ordered before 1pm QLD time, on the odd occasion demand has increased on an item and we are short, we may contact you if replacement stock isn't due within 24hrs. We pick and pack 7 days a week, orders placed after 1pm on Fridays and during the weekend are picked and packed over the weekend and collected Monday. 

If you have received notification that it has been shipped it is too late. If you haven't then email us advising what changes need to be made and we will advise. 

Most likely because you choose Aust Post Letter Delivery (Without Tracking) in the checkout, that delivery option only appears when your order is under $40 or weighs less than 500 grams. All orders over $40 or weigh more than 500 grams or are bulky items like assortment kits and snips are alwasy sent as a Tracked order which is quicker service.

You will receive an email with details on how it was sent. If you can’t see the email, check your spam / junk folder (especially if you have a gmail account) as it can end up there. If it isn't, email or call us and we will follow it up for you.

Australia Post and StarTrack are our freight partners. For some areas we also offer Aramex and Couriers Please. Personalised delivery options for your postcode appear after entering your address details in the checkout.

Sorry it doesn't, it means the order is sent as Express with the selected transport company. We process orders in batches in order received. 

Sorry but at this stage none of our freight partners offer a weekend or public holiday service.

You will receive an order confirmation as soon as your order has been placed. You will receive a 2nd email with tracking information as soon as your order had been dispatched from our warehouse. If your order has been delayed we suggest to lodge an enquiry with the transport company first, often that is the quickest way to resolve the issue, if that doesn't resolve it then and email or call us and we will follow it up for you.

yes, we offer a 30 day return policy. Have a look at our Returns Policy for information on how to do this. The process may vary depending on the reason you are returning the product.

Currently we only offer 30 day trade accounts to Government Departments, Universities, Hospitals, Schools and Councils. 

You can open an account on our website to keep track of orders placed, use purchase order numbers, ship to multiple addresses, re-order items and print invoices but all orders have to be paid prior to despatch.

We are a privately owned business based in Brisbane, Queensland Australia. Both owners have worked actively in the day to day running of the business for over 11 years.