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Customer Services
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Customer Services
Technical Charts & Calculators- Technical PDF Library
- Metric to Fraction to Decimal Chart
- Bolt Head Markings Chart
- Strength Chart
- Spanner Sizes for Hex Bolts
- Thread Pitch Chart
- Identifying the size of my Bolt or Screw
- I have an Imperial thread, what is the closest in Metric?
- Thread Pitch Converter
- Measurement Conversion Calculators
- Allen Key Sizes for Socket Product
- Can stainless fasteners be magnetic?
- How are washers identified and measured?
- Are UNC and BSW threads interchangeable?
- Why does my zinc nut not fit on my galvanised fastener?
- What does Plain Black Uncoated mean?
- What causes fastener galling?
- I require a Certificate of Conformity
- Is your product made in Australia?
- How to view product weights
Orders- How can I create a quote?
- Quantity Breaks and Spend Discounts
- I require a pro-forma invoice for our accounts department
- Can I email you a purchase order?
- Can I change an order that has already been placed?
- I know your sku’s, can I import them directly into your website?
- I want to order an item that I can’t find on your website, can you help?
- Is there a minimum order quantity?
- Is there a minimum order value?
- There is an error with my order
- How do you package your orders?
- Storewide sales small print
Delivery- How long will it take to get my order?
- Do you offer free delivery?
- What type of delivery services do you offer?
- Australia Post untracked letter delivery insurance
- Can I collect from your warehouse?
- Can I collect from an interstate warehouse?
- Can I bypass the website and go to your Murarrie warehouse and order at the counter?
- Can I organise transport company to collect my order?
- Tracking my order?
- Why is there no tracking number?
- I entered the wrong shipping address and now the order has been returned to us
- I have only received part of my order, where is the rest?
- My delivery hasn't arrived and it is now past the estimated delivery timeframe
- Where do you ship your orders from?
- What courier companies do you use?
- Does choosing express mean VIP despatch?
- Can the courier deliver on the weekend or public holiday?
- Do you ship internationally?
- I have made a mistake with my order, it hasn’t been shipped, can I cancel it?
- I have made a mistake with my order, it has been shipped, can I return it?
- I have received my order and there are item (s) I no longer want, can I return them?
- I ordered the wrong item, can I exchange it?
- I collected stock from one of your interstate suppliers, now I want to return the order.
- How long does it take for a refund to appear back into my account?
- What type of payments do you accept?
- Do you operate 30 day trade accounts?
- Can we open an account and pay as we go?
- My credit debit card isnt processing?
- I am using a Commonwealth Bank credit card and payment has been declined
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